Archive: Service design

We created new services to help Bulb acquire and retain more customers

19th September 2019

Generating meaning through context Bulb, the UK’s largest renewable energy supplier, asked us to create propositions that would help them acquire and retain customers. We responded by developing a service that helped customers manage their energy usage and carbon footprint. Our work began by exploring customer usage data. By analysing energy usage patterns we were […]

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We increased Redburn’s customer base by 60% following our redesign of their IDEAS platform

15th May 2019

Improving customer experience We redesigned Redburn’s value investing service IDEAS, which attracted 45% more users across 60% more investment institutions within six months of its launch.  IDEAS helps industry experts understand and develop new insights about the market through Redburn’s proprietary valuation data. It allows users to gain an edge in their investment decisions by making new […]

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We developed a mobility analytics service to help cities manage traffic and emissions

14th September 2018

Helping global cities serve their citizens Ford Smart Mobility asked us to help them develop an Intelligent Transport System to sell to cities that would create value for Ford via revenue, new IP based on data usage, and relationships with city managers across the globe. Cities around the world are facing a massive strain on […]

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We helped the UK government to manage their digital transformation

28th November 2017

We developed a service prototype that showcased GOV.UK usage data across services such as tax, benefit applications and employment services.

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We developed 1-to-1 for the NHS to help midwives respond better to women in their care

22nd November 2017

1-to-1 connects patients and carers We built the 1-to-1 service in order to make it easy for women to get accurate and efficient care when they need it by sending messages to their midwife when they aren’t in the room. By collecting the right GDPR-compliant data we can model, predict and prevent anxiety across demographic […]

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